Terms of Service
Last updated: August 13, 2026
These Terms of Service (“Terms”) govern your use of this website and your communications with Victory Restoration and Cleaning, Inc., a New York corporation located at 61 Glen Head Road, Glen Head, NY 11545 (“we,” “us,” or “our”). These Terms apply to Victory Restoration and Cleaning, Inc. only. By using this website or contacting us, you agree to these Terms.
1. About us
We provide damage restoration, remediation, and cleaning services.
2. This website
Information on this site is provided for general informational purposes. Service descriptions, availability, and coverage areas may change. Photographs may include representative work.
3. Estimates and quotes
Requesting an estimate does not create a contract. Estimates are based on the conditions visible and known at the time and may change if additional damage or conditions are discovered. Any work is governed by the separate written agreement or work authorization you sign.
4. Emergencies
This website, our text messages, and our phone assistant are not emergency services. If there is a fire, a gas leak, a medical emergency, or a risk of structural collapse, leave the property and call 911 immediately.
5. Communications with us
When you call, text, chat, or submit a form, you agree that we may respond by the same or another method you provided. Calls may be answered by an automated virtual receptionist and may be recorded or transcribed so we can serve you accurately.
6. SMS terms and conditions
Program description. Victory Restoration and Cleaning operates a text-message program that sends appointment confirmations, appointment reminders, arrival updates, and post-service follow-up messages, including occasional invitations to leave a review, to customers who have asked to receive them.
How to join. You may opt in by telling our representative during a phone call to (516) 723-9463 that you would like to receive text messages, or by checking the text-message consent box on the estimate request form on this website. Consent is not a condition of purchasing any product or service.
Message frequency. Message frequency varies and depends on your activity with us. Most customers receive fewer than 10 messages per month.
Cost. Message and data rates may apply. Victory Restoration and Cleaning does not charge for the messages themselves; your mobile carrier's standard rates apply.
How to opt out. You may cancel at any time by replying STOP to any message. After you reply STOP we will send one confirmation message and then send no further messages. To rejoin, reply START or ask us during a call.
How to get help. Reply HELP to any message, call us at (516) 723-9463, or email victoryrestorationinc@gmail.com.
Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
Privacy. Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third party. See our Privacy Policy for full details.
7. SMS terms and conditions — PatchMaster North Shore & Eastchester
PatchMaster North Shore & Eastchester is an independently owned and operated franchise location of the national PatchMaster brand. Its request form is hosted on this website, and it runs its own text-message program under its own name and phone number, described here.
Program description. PatchMaster North Shore & Eastchester operates a text-message program that sends estimate-visit confirmations, appointment reminders, arrival updates, and post-service follow-up messages, including occasional invitations to leave a review, to customers who have asked to receive them.
How to join. You may opt in by checking the text-message consent box on the PatchMaster request form at victoryrestorationandcleaning.com/patchmaster/, or by telling our representative during a phone call to (516) 217-4478 that you would like to receive text messages. Consent is not a condition of purchasing any product or service, and the request form can be submitted without opting in.
Message frequency. Message frequency varies and depends on your activity with us. Most customers receive fewer than 10 messages per month.
Cost. Message and data rates may apply. PatchMaster North Shore & Eastchester does not charge for the messages themselves; your mobile carrier's standard rates apply.
How to opt out. You may cancel at any time by replying STOP to any message. After you reply STOP we will send one confirmation message and then send no further messages. To rejoin, reply START or ask us during a call.
How to get help. Reply HELP to any message, call us at (516) 217-4478, or email victoryrestorationinc@gmail.com.
Carriers. Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
Privacy. Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third party. See our Privacy Policy for full details.
8. Review requests
After a completed job we may invite you to leave a review. Reviews are entirely voluntary and never a condition of service. We ask every customer the same way and never offer compensation in exchange for a review or attempt to influence what a review says.
9. Payment
Payment terms for services are set out in your signed work authorization or invoice. Amounts due are payable on the terms stated there.
10. Insurance claims
We may assist in documenting damage for an insurance claim. We do not adjust claims, and we cannot guarantee that any claim will be approved, or approved for any particular amount. Coverage decisions are made solely by your insurer.
11. Intellectual property
The content, images, and design of this site are owned by us or used with permission and may not be copied or reused without our written consent.
12. Disclaimers and limitation of liability
This website is provided “as is” without warranties of any kind. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of this website. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing here alters the terms of a signed work agreement covering services performed at your property.
13. Governing law
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
14. Changes
We may update these Terms; the date at the top of this page reflects the latest version.
15. Contact us
Victory Restoration and Cleaning, Inc.
61 Glen Head Road, Glen Head, NY 11545
Phone: (516) 723-9463
Email: victoryrestorationinc@gmail.com