Privacy Policy
Last updated: August 13, 2026
This Privacy Policy explains how Victory Restoration and Cleaning, Inc., a New York corporation located at 61 Glen Head Road, Glen Head, NY 11545 (“we,” “us,” or “our”), collects, uses, and protects information about the people who contact us and the customers we serve. This policy applies to Victory Restoration and Cleaning, Inc. only.
1. Information we collect
We collect only what we need to schedule and perform work and to follow up afterward:
- Contact information — your name, mobile or landline phone number, and email address.
- Service address — the property where work is requested or performed.
- Job details — what happened, what you need, photos or notes you choose to share, and scheduling preferences.
- Communications — records of calls, text messages, web chat, and form submissions with us, including recordings or transcripts of calls answered by our virtual receptionist.
- Insurance-related details — when you ask us to help document a claim, information relevant to that claim.
You provide this information directly — by calling us, texting us, filling out a form on this website, chatting with us online, or speaking with our team at your property. We do not buy or rent contact lists.
2. How we use your information
- To respond to your inquiry and provide an estimate.
- To schedule, perform, and follow up on the work you requested.
- To send appointment confirmations, arrival updates, and service-related messages.
- With your separate affirmative consent, to send promotional or marketing text messages about our services, offers, and updates.
- To ask, after a completed job, whether you would like to leave a review of our work.
- To assist with insurance documentation when you ask us to.
- To keep records required for accounting, licensing, warranty, and legal purposes.
3. Text messages (SMS)
If you give us your mobile number for a service request, you may receive text messages related to that service — for example, scheduling and arrival updates, and a follow-up message after a completed job inviting you to leave a review.
If you separately choose to opt in, you may also receive recurring promotional or marketing text messages from Victory Restoration and Cleaning about our services, offers, and updates. Marketing-message consent is separate from consent for service-related messages and is not a condition of purchasing any product or service.
Mobile information will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third party or affiliate.
Service-related messages
You may receive service-related messages after providing your mobile number in connection with a service request, scheduled work, or other communication with us.
Promotional and marketing messages
We send promotional or marketing text messages only to people who separately provide affirmative consent through an identified opt-in method. You may decline marketing messages and still request, schedule, or receive our services.
Opting out
You can stop service-related, promotional, or marketing messages at any time by replying STOP to any message from us. We will send one confirmation and will not text that number again. Reply HELP for assistance, or call us at (516) 723-9463.
Frequency and cost
Message frequency varies based on your service or, for promotional or marketing messages, the program you choose to join. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
4. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers who operate our phone, messaging, scheduling, and website systems on our behalf, and who are permitted to use the information only to provide those services to us.
- Your insurance company or adjuster, when you ask us to assist with a claim.
- Subcontractors assigned to your job, limited to what they need to complete the work.
- When required by law, or to establish or defend legal claims.
As stated above, mobile opt-in information is never shared with third parties or affiliates for marketing or promotional purposes.
5. How long we keep information
We keep job records for as long as needed to service warranties, support insurance claims, and satisfy tax, licensing, and legal requirements. You may ask us to delete contact information we are not required to retain.
6. How we protect information
We limit access to your information to the people who need it to do the work, and we use commercially reasonable safeguards to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
- Stop service-related, promotional, or marketing text messages by replying STOP.
- Decline promotional or marketing messages without affecting a service request, scheduled work, or other service-related communication.
- Ask us what information we hold about you, or ask us to correct or delete it.
- Ask not to be contacted for review requests or other follow-up.
Contact us using the details below and we will respond promptly.
8. Children
Our services are directed to property owners and managers. We do not knowingly collect information from children under 13.
9. Changes to this policy
If we change this policy, we will update the date at the top of this page.
10. Contact us
Victory Restoration and Cleaning, Inc.
61 Glen Head Road, Glen Head, NY 11545
Phone: (516) 723-9463
Email: victoryrestorationinc@gmail.com